Onboarding survey
5-step survey drove 18% install growth. 1-step only drove 14%.
It means making something personal — at a scale where nothing feels personal.






















The OOBE app-recommendation flow ships with Samsung, T-Mobile, and a dozen other OEMs. It reaches tens of millions of newly unboxed phones each quarter and contributes seven figures of revenue.
“Fewer steps is always better.”
“Cleaner UI converts more.”
“Users hate being forced.”
We tested all three.
All three were wrong.
5-step survey drove 18% install growth. 1-step only drove 14%.
Showing all app icons lifted installs by 0.47 per user. Collapsed view only lifted 0.37.
Swipe cards reached 15.65% CTR. Free-scroll list stayed much lower.
“We just put a newcomer in charge, leadinga team of senior people, across multiple departments.Honestly? It sounded like a terrible idea.”

Grew the team from 2 to 7
Held a 40-person workshop with design, PM, and research
Invited engineers to share their pain points

Cross-role review: 10 designers + 10 PMs + 10 engineers

Helped everyone understand the current state

Gathered evidence to set a clear direction

Took the first step alone so others could follow




















I’m a UX Designer who likes to mess with systems, at work and off the clock.
By day I’ve shipped features to 700M phones, run 40-person workshops, and rebuilt the onboarding flow that quietly prints revenue for a few OEMs.
Off the clock I build little iOS toys, teach my two cats new tricks, and chase one more run down the slope.
Currently open to new adventures. If you’re building for real people, let’s talk.

Photos from things I keep chasing off the clock.



















